Technical FAQs

Do I need to have access to a computer to attend?

Yes, but to make sure you have the equipment you need for school we provide each student a loaner laptop. These computer systems are Insight PA instructional property and must be returned when the student leaves the school. Insight PA highly recommends families accept our loaner computer as we are able to assist with technical and software issues.

Students must have access to the internet to successfully complete their lessons.  ISPA will reimburse families’ internet costs. Internet Service Provider (ISP) rebate checks are issued per household. Each family who submits the required documentation will receive their actual cost of internet up to, and not to exceed, $30 per month for each month their student attends Insight PA Cyber Charter School. Families must submit proof of internet service twice per year in order to receive the ISP subsidy. Teachers will provide direction as to where to send this information. ISP subsidy checks are distributed within six weeks after the last day of the semester upon submission by the specific deadlines. For more information regarding internet reimbursement please visit the ISP Reimbursement page.

What computer skills are required?

The Learning Coach needs to have at least basic computer skills. Use of the computer is an important part of the online school program, but in the early grades, it is mostly the parent (or other responsible adult acting as the Learning Coach) who interacts with the computer. High school students are most successful if they have basic computer skills.

How do I get technical support?

ISPA families needing customer care or technical support for computers or the online school should dial 866.512.2273 (select option 2).

What does the computer system loaned by ISPA include?

Computers loaned by Insight PA Cyber Charter School follow these technical specs:

  • Speed: 1.8 GHz or better
  • RAM: 2–4 GB
  • Disk space: 160 GB or more
  • DVD drive (optional on laptops)
  • Monitor: 19–20-inch flat panel
  • Laptop screen: 15.6-inch
  • Audio: High definition sound card
  • Modem: Ethernet port. Laptops include Nic card (Wi-Fi)
  • Desktop microphone and headset microphones
  • Operating system: Windows 7 Professional
  • Microsoft Office 2016 and Office 365
  • Microsoft® Internet Explorer version 11
  • Google Chrome, most recent version
  • Mozilla Firefox, most recent version
  • Adobe® Acrobat® Reader®
  • Macromedia Flash™
  • Shockwave™
  • Java 8
  • RealPlayer®
  • VLC Media Player
  • McAfee® Virus Protection
  • McAfee® Site Advisor

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Adobe and Acrobat Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

RealPlayer is a trademark or a registered trademark of RealNetworks, Inc

Macromedia Flash is a trademark or registered trademark of Macromedia, Inc. in the United States and/or other countries.